Help Center

Find quick answers about orders, delivery, sizing, returns and leather care. Can't find what you need? Contact us and our team will reply within 24 hours.

Orders & Payment

How do I place an order?

Choose your product, select your size and colour, add it to cart and check out. You'll receive an order confirmation by SMS/email, and our team will call or WhatsApp you to confirm your order before dispatch.

Which payment methods do you accept?

Cash on Delivery (COD) across Pakistan, plus [BANK TRANSFER / JAZZCASH / EASYPAISA / DEBIT & CREDIT CARDS].

Can I change or cancel my order?

Yes, as long as it hasn't been dispatched. Message us on WhatsApp at [WHATSAPP NUMBER] with your order number. Made-to-measure orders can't be cancelled once cutting has started.

Delivery

How long does delivery take?

3–5 working days for major cities and 5–7 working days for other areas. See our Delivery Policy for full details.

How do I track my order?

Use our Track Order page with the tracking number sent to you by SMS.

Sizing & Fit

How do I choose the right jacket size?

Check the size chart on each product page. If you're between sizes, size up for layering. Still unsure? Send us your height, weight and usual size on WhatsApp and we'll recommend one.

Do you offer made-to-measure?

Yes. Message us with your measurements and we'll tailor your jacket to fit. Made-to-measure pieces are final sale unless faulty.

Returns & Exchanges

Can I return or exchange an item?

Yes, within 7 days of delivery if the item is unused with tags attached. Start your request on our File a Return page. Full terms: Returns & Refunds.

Leather & Care

Is your leather genuine?

Yes. Every jacket, boot, wallet, belt and bag is made from 100% genuine leather, handcrafted in Sialkot.

How do I care for my leather?

Keep it away from direct heat and prolonged sun, wipe spills with a dry cloth, hang jackets on a wide hanger and condition every few months. Read our full guide: How to Care for Leather.

Still need help?

Email: support@leathermakers.pk