Returns Refunds

We want you to love your leather. If something isn't right, we offer easy returns and exchanges under the terms below.

Return window

You may request a return or exchange within 7 days of delivery. To start, visit our File a Return page.

Conditions

  • Items must be unused, unworn (apart from trying on) and in original condition
  • All original tags, packaging and dust bags must be included
  • Items showing signs of wear, perfume, stains or alterations will not be accepted

Non-returnable items

  • Made-to-measure and personalised/monogrammed items
  • Items bought on final sale or clearance
  • Gift cards

Exchanges

Size and colour exchanges are subject to stock availability. If the new item costs more, you pay the difference. If it costs less, we refund the difference.

Refunds

Original payment Refund method Timeline
Cash on Delivery Bank transfer / JazzCash / Easypaisa Within 7 working days of inspection
Card / online payment Original payment method Within 7 working days of inspection (bank timelines may add 5–10 days)

Original delivery charges are non-refundable unless the item was faulty or incorrect.

Return shipping

  • Change of mind / size exchange: customer pays return shipping.
  • Faulty, damaged or wrong item: we cover all shipping costs. Please report within 48 hours of delivery with photos.

Order refused at delivery

COD orders refused at the door without a valid reason may be charged delivery and return costs on future orders.

Questions?

WhatsApp 03001115344 or email support@leathermakers.pk.